Authorization and procedure for returning goods

Wifx Sàrl guarantees the LORIX One gateways for the end customer for 24 months from the date of the invoice. They are free from defects in materials and workmanship under conditions of normal use and service. Its exempt from warranty any damage caused by mechanical, electrical or other accidental or intentional damage caused by misuse or due to natural damage such as wind, rain, fire, storms etc.

Before returning a damaged unit to Wifx Sàrl, please write an email to rma@lorixone.io in giving as much information as possible about the problem and the MAC address of the gateway. A RMA number will be assigned to you.

Wifx Sàrl does not offer repairs for products outside the warranty period.

Gateways outside or not covered by the warranty sent to Wifx Sàrl will be returned to the sender at the sender's expense. If the client has not arranged for the return of these units within 12 months following the day of receipt, Wifx Sàrl shall have the right to destroy them.

Be sure to properly identify the problem in order to be sure that the gateway. In case of sending a functional gateway, the customer will have to pay the re-shipment costs and 50 CHF/gateway for laboratory tests.


Equipment returned for repair must be unlocked from all passwords. In the case of otherwise, the gateway will be reset to factory settings.

Only send defective equipment. Please keep accessory components such as power supply, POE injector, etc. This reduces transport costs.

Please let us know if your company's information changes.
E-mail: info@lorixone.io For any RMA questions, please contact rma@lorixone.io